Terms and Conditions
These conditions apply to all contracts, whether made in writing of verbally. The hirer is considered to be representing all travelling passengers. If an organisation is placing the booking, an individual must be named as the responsible party and will be held responsible for the actions of each member of their party regardless of whether they themselves are traveling.+
Quotes are given based on the information we receive from the person making the enquiry.
The route which is taken is down to the company unless specified by the person making the booking
There is no assumption that the vehicle may be available between the outward and return journey unless specifically arranged.
The company may charge an extra fee to cover additional charges, mileage or time above what was agreed in the booking contract.
The vehicle will depart at the agreed time. It is the responsibility of the booker to account for all passengers. We do not accept any liability for loss caused by failure to follow our instructions.
The hours which the chauffeur may operate the vehicle are tightly regulated by law. No one should cause delays which would cause our chauffeur to breach these regulations. If a breach is caused by the actions of a passenger, the responsible person for the party will be liable for any costs incurred.
The capacity of the vehicle is set. The party must never exceed this number.
No animals (with the exception of guide dogs) may be carried on –board without the advanced consent of the company.
All bookings will be confirmed in writing as will all alterations.
Full payment must be delivered before the start of the hire period unless otherwise agreed.
If you cancel a booking, the following charges will be applied:
- Cancellation more than 7 days before the day of hire – no charge.
- Cancellation between 7 days and 2 days before the day of hire – 50% of the hire charge.
- Cancellation within 48 hours before the day of hire – full charge, no refund will be given.
In the event of circumstances beyond our control (civil unrest, police closures of roads, terrorism, natural disasters etc) or if the hiring party unilaterally change the conditions of the hire, the company may return all money paid and cancel the booking without any further liability.
We reserve the right to provide a vehicle larger than the one which is specified in the contract unless you have explicitly informed us not to. If this happens, no additional charge will be made.
We reserve the right to substitute vehicles (including using those belonging to another carrier) and optional extras on the understanding that all such substitutions will be of equivalent value.
At the point of booking, the company will agree and specify which facilities and optional extras will be on board the vehicle. We will always endeavour to ensure that these are in full working order. However, should a fault occur, our liability is limited to £20 per facility.
We give all advice on journey times in good faith, however sometimes things outside of our control get in the way. In circumstances such as breakdown, unexpected traffic congestion or anything else beyond our reasonable control we are not liable for any loss or inconvenience experienced by the booking party.
When we bring in vehicles or services from an outside agency, their conditions of carriage apply.
If the booking party organise other elements of a journey as well as the hire of a vehicle and chauffeur, they may be legally considered an organiser or retailer for the purposes of the Package Tour Regulations and will be required to comply with these regulations.
All vehciles are required to obey strict regulations on the carrying of baggage for safety reasons. The booking party acknowledges that the chauffeur of the hired vehicle will be the sole judge on what may or may not be stowed. To avoid disappointment, if you are carrying particularly large items, we request that you notify us before your journey begins so we can put in place suitable arrangements where possible.
The chauffeur is responsible for the safety of the coach and as such may deny service to any passenger who acts in such a way as to pose a risk to the vehicle or anyone aboard.
The booking party will be liable for any damaged caused by the actions of their party.
he booking party should be aware of any restrictions around the consumption of alcohol on a given journey. We will be happy to supply notices of these restrictions if asked.
If you have a complaint, the first person you should ask for a solution is the chauffeur. If this does not answer your complaint, you may escalate by contacting the general manager within 14 days.
No posters may be placed on the coach windows without the permission of the company.
Food may not be consumed on board without prior concent. Exceptions are made for confectionary and light snacks and in the case of the vehicle being equipped with kitchen facilities.
If we fail to provide the service as booked, recompense is limited to the amount paid for the booking.
Once you have entred into an agreement with us regarding a hire, we enter into an arrangement which requires us to process your personal information for the purposes of supplying you with the agreed service.
We will never share you information with third parties unless required to do so by law.
We only store relevant personal information such as names and contact detail.
This information is only used to allow us to provide you with the service you have booked, occasionally to seek feedback so we may improve our services or inform you of offers which we believe you may be interested in. You have the right to opt out of your data being used for marketing purposes.
All personal data is securely stored for a period of 3 years and only accessible by relevant members of our staff. We take your data’s security very seriously and you can contact us at any time to ask for your details to be adjusted for accuracy. Please do get in touch immediately if you suspect there has been a data breach.
Definitions
1.1 ‘Conditions’ means the Terms and Conditions under which the Company provides coach services.
1.2 ‘Company’ means Services Transport Ltd. trading as Mazza Coaches & Mazza Tours.
1.3 ‘Client’ means the organization, individual or agent who contracts the services.
1.4 ‘Passenger’ means the person or persons being carried by the Company’s vehicle.
1.5 ‘Reservation’ means the specification of the requirement from the Client to the Company.
1.6 ‘Tariff’ means the agreed set price which is defined by the Company to its Client.
1.7 ‘Price’ means an agreed cost of hire for a vehicle to a non-regular Client (not subject to an Annual
Agreement).
1.8 ‘Private Hire’ means a Client who may hire the Company’s vehicles on an ad hoc basis.
1.9 ‘Agency’ means a Client who contracts on an annual basis for the provision of coach services at an agreed
tariff.
1.10 ‘Regulations’ means that the Company provides coach services based upon either British Domestic
Regulations or European Community Regulations.
1.11 ‘Tachograph’ means a system by which time, distance, speed and rest taken on each vehicle during the
day’s journeys may be recorded.
1.12 ‘Contract’ means the agreement between the Company and the Client